Refund policy

Return & Replacement Policy (Last updated: November 19, 2025)

Overview

  • We stand behind our products with a 30‑Day Quality Guarantee: your order should arrive free of damage and manufacturing defects.
  • Because each item is made to order, we typically replace or refund defective items rather than accept physical returns.
  • Do not send items back to the return address on the shipping label or to the manufacturer—those packages are not accepted.

30‑Day Quality Guarantee

  • Covered issues (within 30 days of delivery):
    • Damaged in transit
    • Manufacturing defect or misprint
    • Incorrect item, color, or size sent compared to your order
  • Not covered:
    • Buyer’s remorse, dislike of fit or color, or ordering the wrong size
    • Normal wear and tear after use
    • Slight color or size variations inherent to on‑demand production (see “Color & Size Disclaimer”)

How to report a problem

  • Contact us at info@bluecollaroutfitters.com within 30 days of the delivery date from the carrier.
  • Include:
    • Order number
    • Description of the issue
    • Clear photos: the full item, the affected area, and the shipping label/packaging
  • For multi‑item orders, tell us exactly which item(s) are affected.
  • Keep all packaging until we resolve your claim; we may need additional photos.

Resolution

  • Approved claims: we’ll offer a free replacement or a full refund to your original payment method. You choose.
  • We cover replacement shipping on approved claims.
  • In most cases, you will not need to return the defective item. If we do need a return, we’ll provide instructions and a prepaid label.

Exchanges

  • Since products are made to order, we don’t offer exchanges for size or color.
  • If you need a different size, you can place a new order. We’re happy to help with sizing before you buy.

Order changes & cancellations

  • We can edit or cancel an order only before it goes into production. Please email us within a few hours of purchase and we’ll do our best.

Lost, delayed, or stolen packages

  • Marked “delivered” but not received: first, check with household members and neighbors and wait 24–48 hours. If still missing, contact us and your carrier; we’ll help file a claim. Depending on the outcome, we may offer a replacement.
  • In transit with no updates: if tracking shows no movement for 7+ days (US) or 14+ days (international), contact us. We’ll investigate and replace if the carrier deems it lost.
  • Incorrect addresses entered at checkout or refused deliveries aren’t covered; reshipments may require a new shipping fee.

Color & size disclaimer

  • On‑screen colors can vary by device, and small variations can occur due to on‑demand dye lots and pretreatment in direct‑to‑garment printing.
  • Garment measurements can vary by up to ±1 inch (±2.5 cm). Please consult the size chart before ordering.

Non‑returnable items

  • Gift cards, final‑sale items, and personalized/custom items (unless defective) are not returnable.

How refunds are issued

  • Refunds go back to the original payment method once approved; processing times vary by bank (typically 5–10 business days).
  • Shipping on the original order is refundable only when the entire order is defective or incorrect.

International orders

  • Timelines for carrier investigations vary by country. We’ll keep you updated and resolve approved claims with a replacement or refund.

Contact

  • Email: info@bluecollaroutfitters.com
  • Please include “Order Issue – [Order #]” in the subject line.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bluecollaroutfitters.com.